Dismissiveness: Remove These 5 Statements from Your Communication

When it comes to upsets and conflict, one of the worst things you can do is respond in a way that is dismissive or minimizing. The last thing in the world people want to hear is you telling them their upset isn’t really a problem. That response is not calming. It won’t reassure them. And […]

Assumptions: It’s Not What You Think

Being mindful of why we do what we do in the world can be hard work; interpreting why others do what they do, on top of monitoring ourselves, is a recipe for disaster. The problem with interpreting others’ actions is that the things we make up about another person’s behavior is almost always negatively skewed: […]

The Underlying Message of Silence—Intended or Unintended

“Inherent in Your Silence is Acceptance” ~LMB The underlying message of silence, like it or not, is acceptance. This is particularly true for hurtful offenses. In fact, the bigger the offense—responded to by silence—the louder a message of acceptance is being conveyed. This is an often unspoken truth in courtrooms, offices and even homes. •   […]