Dismissiveness: Remove These 5 Statements from Your Communication

When it comes to upsets and conflict, one of the worst things you can do is respond in a way that is dismissive or minimizing. The last thing in the world people want to hear is you telling them their upset isn’t really a problem. That response is not calming. It won’t reassure them. And […]

To Make an Educated Decision, Hear all Sides with an Open Mind

“Minds are like parachutes–they only function when open.” ~Thomas Dewar Closing your mind to views that differ from yours leaves you unable to make an informed decision. There is a strong pull for people to encapsulate themselves with information that confirms their strongly held beliefs. They may read only from sources that “confirm” their thinking, […]