“Managing conflict can build connection or destroy it; be sure it’s building it.” ~Lisa Merlo-Booth Managing feedback and conflict is a tremendous problem for many people today. This struggle makes sense, given that few role models exemplify this skill. The sad truth is that without learning to master conflict, you’re doomed to experience endless frustration, […]
Use Your Words to Build Others Up, Not Tear Them Down
“Use your words to build others up, not tear them down.” ~ LMB I believe that people underestimate the power of words every day. Whether it is a kind word shared with love or mean words thrown in anger, words have an impact. Kind words can soothe a person’s heart, raise a person’s spirit or […]
How Do You Respond to Negative Feedback From Others?
“Explaining why you did what you did is a defensive response that creates distance, not repair.” ~ Lisa Merlo-Booth Do you ever find yourself responding to someone’s upset about something you did by explaining why you did what you did? Explanations can sound like this: I said that because I knew you wouldn’t listen to […]
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