Your Most Important Relationships Aren’t With Your Customers

Your Most Important Relationships Aren’t With Your Customers

The culture shift that changes everything “Culture lives and dies in how we do relationships”  – Lisa Merlo-booth The state of any team culture rests on the relationships of its members. Sadly, though, far too many leaders demand that their employees build...
Honest Conversations: Why are they so damn hard?!

Honest Conversations: Why are they so damn hard?!

What’s really behind the conversations you keep not having? “Can’t we all just keep things surface-level and go our own way if things don’t work out?”  – Lisa Merlo-booth Why is it easier to fire someone or end a relationship than it is to tell your best friend...
Conflict is Not the Problem

Conflict is Not the Problem

The Differentiator Between Thriving and Struggling Relationships “If neither the content nor the frequency of conflict destroys relationships, what does?”  – Lisa Merlo-booth The healthiest of relationships have conflict—sometimes even daily. In fact, in the...
Accountability: A Lost Art

Accountability: A Lost Art

When bosses bully, everyone pays. Here’s what we’re not saying out loud. “Silence in response to poor treatment is not neutral — it’s permission.”  – Lisa Merlo-booth Accountability is dying. And we are watching it happen in real time. Between...
Why Your Explanations Aren’t Repairing Relationship Conflict

Why Your Explanations Aren’t Repairing Relationship Conflict

“Explaining your actions does not negate the impact of those actions. Don’t confuse an explanation with accountability and repair.”  – Lisa Merlo-booth Explaining why you did what you did is not taking responsibility for it. When your actions upset someone, your...