Your Most Important Relationships Aren’t With Your Customers

Your Most Important Relationships Aren’t With Your Customers

The culture shift that changes everything “Culture lives and dies in how we do relationships”  – Lisa Merlo-booth The state of any team culture rests on the relationships of its members. Sadly, though, far too many leaders demand that their employees build...
Conflict is Not the Problem

Conflict is Not the Problem

The Differentiator Between Thriving and Struggling Relationships “If neither the content nor the frequency of conflict destroys relationships, what does?”  – Lisa Merlo-booth The healthiest of relationships have conflict—sometimes even daily. In fact, in the...
Accountability: A Lost Art

Accountability: A Lost Art

When bosses bully, everyone pays. Here’s what we’re not saying out loud. “Silence in response to poor treatment is not neutral — it’s permission.”  – Lisa Merlo-booth Accountability is dying. And we are watching it happen in real time. Between...
Your Boss’s Rage is Not About You

Your Boss’s Rage is Not About You

What every employee needs to know and do Have you ever had a boss who managed through intimidation, anger, and volatility? The kind of boss who had zero control of their emotions. Every time you or an employee made a mistake, the boss would blast you with a new tirade...